Refunds:
Online Purchase : No REFUND on Luxury Clothing
At CARTER & WHITE, we are committed to delivering an unparalleled shopping experience, offering you the finest in luxury clothing. We take pride in the craftsmanship and quality of our products, and we are confident that you will adore your selections. To maintain our uncompromising standards and uphold the exclusivity of our brand, we have established a No Refund policy for all online purchases.
If you still do not like the product you purchased, You can return the product and we will refund the amount as a Credit note for your next purchase.
For any return & exchange you can send email to info@carterandwhite.com
Why No Refund?
Uncompromising Quality: Our garments are meticulously crafted from the finest materials, designed with precision, and manufactured with utmost care. We have full confidence in the quality and durability of our products.
Exclusivity: Luxury fashion is not just about clothing; it's about an experience. Each piece is a unique statement of style and sophistication. We aim to maintain the exclusivity of our brand by ensuring that every item is in pristine condition when it reaches your hands.
Environmental Responsibility: We are dedicated to sustainability and reducing our environmental footprint. Allowing returns and refunds often leads to excessive waste and contributes to environmental harm. By adhering to a No Refund policy, we aim to reduce unnecessary returns and waste.
Our Commitment to You: While we do not offer refunds, your satisfaction remains our top priority. If you receive a product that is damaged or defective, please contact our customer support team info@carterandwhite.com within 5 working days on receiving your order. We will promptly assess your case and, if necessary, arrange for a replacement or exchange, ensuring you receive the impeccable luxury experience you deserve.
At CARTER & WHITE we are committed to providing you with a seamless shopping experience that reflects the luxury and elegance synonymous with our brand. We thank you for choosing us as your destination for luxury clothing and look forward to serving you with the utmost care and dedication.
Your satisfaction is our priority, and we are here to assist you with any inquiries or concerns. Please do not hesitate to reach out to our customer support team for assistance.
Thank you for choosing CARTER & WHITE.
Returns:
Here at Carter & White we abide by and respect the Returns & Exchange policies.
All items must be returned new, unused and with all Carter & White garment tags still attached within 5 working days of receiving your product.
Returns that do not meet our policy will not be accepted and sent back to the customer.
No returns or exchanges on undergarments due to hygiene reasons.
NOTE : Online Return orders will be accepted through Online only.
Faulty goods:
Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item is faulty when you receive it, you can return it for store credit.
If you have any inquiries regarding this matter, please contact us on info@carterandwhite.com and we will make sure that the situation is resolved for you.
Repeated Returns:
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.
Cash on Delivery (COD):
In case of COD, we will refund your Carter & White account with store credit. You can use this store credit towards a future purchase. The cash on delivery option is only available for Saudi Arabia and United Arab Emirates.
Taxes & Duties:
Customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the package.
Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.
